Articles and News
EMAIL COSTING BUSINESSES MILLIONS
UK business is losing £millions through the incorrect use of and over-reliance on email as the basis for communication according to Positive Performance (www.positive-performance.com), a leading staff development company. Positive Performance believes that businesses’ growing dependence on email, texting and ‘e-meetings’ are not only eroding vital interpersonal skills but also jeopardizing the invaluable benefit accrued through face-to-face contact that builds sustainable long term relationships, credibility and trust. This erosion impacts internal staff relationships, motivation and efficiency as well as client relationships.
Positive Performance’s Chief Executive, Wendy Chalmers Mill said, “Over 3 billion emails and 57 billion text messages are being sent each year, with the result that workers, at all levels, are losing the ability to communicate effectively. The feedback from every communication course I have run emphasizes that staff are getting increasingly annoyed and frustrated with the number of emails sent and received. Businesses need to re-examine how their staff communicate and relate to each other and their clients to halt this erosion which is having such a damaging impact on UK business.”
Perth and Kinross Council who employed Positive Performance to support the Council’s aim of enhancing a successful health and well being culture and support the integration of the Council’s new Employee at Work Charter, said, “We used Positive Performance to improve our customer service and communication in our IT department and the feedback following the training course is that it is essential to re-evaluate the way relationships, both internally and externally, are formed by the method of communication. It concluded that: ‘Face to face communication reduces stress and greatly improves customer service’.”
When used correctly emails can be an addition to the communication process and can support business and improve efficiency. Positive Performance’s guidance is that email should be reserved for logistics, system, and non-personal communications. When the communication is personal and therefore frequently misunderstood, then the phone or face-to-face contact is essential.
Words make up only 8% of all communication, 34% is intonation and tone of voice, and over 58% is non-verbal i.e. body language, illustrating that email and texting frequently fail to convey the correct message. Over reliance on these electronic forms of interaction affects our ability to empathies and communicate effectively with those around us. Predominance of email and texting often produces misconstrued information thus increasing our already elevated stress levels, costing us time, and requiring us to remove the corporate barriers produced by misunderstanding, anger and frustration.
Wednesday, 31. August 2011 13:24
Author where you can subscribe to the rss feed?
Monday, 5. September 2011 20:41
After reading your blog post I browsed your website a bit and noticed you aren’t ranking nearly as well in Google as you could be. I possess a handful of blogs myself and I think you should take a look here: http://dominateseowithwordpress.com You’ll find it’s a very nice tool that can bring you a lot more visitors. Keep up the quality posts
Monday, 12. September 2011 15:52
The theme is interesting, I will take part in discussion. Together we can come to a right answer. I am assured.
Tuesday, 20. September 2011 15:05
I appreciate you writing this blog, I was not familiar with this subject. Its always good learning unusual things.
Wednesday, 21. September 2011 11:40
Nice information, thanks for posting.
Tuesday, 27. September 2011 4:59
This is really interesting, You are a very skilled blogger. I have joined your feed and look forward to seeking more of your fantastic post. Also, I’ve shared your site in my social networks!
Friday, 30. September 2011 1:50
I guess you have created some really interesting points. Not as well many others would really think about this the way you just did. I am truly impressed that there is so much about this subject that has been revealed and you did it so nicely, with so considerably class. Brilliant one, man! Really great things right here.
Friday, 30. September 2011 10:09
I always was interested in this subject and still am, appreciate it for posting .
Friday, 30. September 2011 11:52
Thanks for that magnificent weblog article! I quite enjoyed reading it, you happen to be a remarkable author. I certainly will add your site to my favorites and will come back in the future to your weblog. keep up the terrific job, I wish you will have a great day!
Friday, 30. September 2011 12:02
is your website supported on safari browser.because i tried using it through safari but the sidebar goes out of the page.
Friday, 30. September 2011 12:37
Very interesting points you have noted , thanks for putting up. “The thing always happens that you really believe in and the belief in a thing makes it happen.” by Frank Lloyd Wright.
Saturday, 1. October 2011 0:00
I recently left a comment on your site and picked notify me on new responses. Is there a way to disable that system? I’m receiving numerous mails.
Saturday, 1. October 2011 1:55
hi!,I like your writing so so much! proportion we communicate more approximately your article on AOL? I require a specialist in this house to unravel my problem. Maybe that is you! Taking a look ahead to look you.
Saturday, 1. October 2011 2:13
After study a few of the blog posts on your site these few days, and I really like your style of blogging. I added it to my favorites website list and will be checking back soon. Pls visit my site too and let me know your opinion.
Saturday, 1. October 2011 2:49
Hello.This post was really motivating, particularly because I was investigating for thoughts on this subject last couple of days.
Sunday, 2. October 2011 4:18
I got what we intend, conclude it for posting .Woh we am happy to find this website by google. “No the single can consequence the million dollars honestly.” by William Jennings Bryan.
Sunday, 2. October 2011 6:53
Good post. I’m a normal visitor of your blog and appreciate you taking the time to maintain the nice site. I will be a frequent visitor for a long time.
Sunday, 2. October 2011 7:11
I hold which is radically a many critical report in my situation. And i’m blissful celebration of a mass your article. But should acknowledgement upon couple of ubiquitous things, The positioning character is perfect, a articles is really glorious : D. Good job, cheers
Sunday, 2. October 2011 7:52
Love it Emma J!! It’s hard to stop yourself from complaining all the time at first, but once you get the hang of it, it makes everything seem a little bit brighter. For me, I realized how drained I felt after talking to certain people, and couldn’t help but wonder if people felt the same way after talking to me. I love you bottom line, and I look forward to it!!
Sunday, 2. October 2011 9:03
I just want to tell you that I’m beginner to blogs and seriously loved you’re web-site. Almost certainly I’m want to bookmark your blog post . You really have remarkable articles. Thanks a lot for sharing with us your web page.
Saturday, 8. October 2011 19:03
If you want to learn the SEO secret that will skyrocket your website ranking straight to the top of all search engine, reveal it at http://linkwheelseo.net/ and dominate your competitors now